FAQ

What should I expect in my first appointment?


The therapeutic relationship is the most important aspect of therapy. The first session will consist of determining if we are a good therapeutic team. During the first session we will focus on gathering information about what brings you to therapy. This includes exploring your history (and your child's history, if applicable) and any present difficulties taking place. During this time, you are welcome and encouraged to ask any questions and share any concerns about beginning therapy. In order to spend our time most efficiently, you will not spend any time in session completing paperwork. Prior to our first appointment, I will send you a link to my confidential patient portal where you will find a few brief documents about my practice, confidentiality in therapy and forms where you can provide some information about yourself. We will review these forms in the first session, however paperwork must be completed before the first session.




Do you accept insurance?


We do accept some insurance plans. Please contact us for further information and we can determine if we accept your insurance. You are responsible for all co-pays, deductibles, and obtaining your own referral to begin counseling services if needed. Co-pays and deductibles must be paid at time of service. Therapist will verify insurance before services begin. If we do not accept your insurance, private pay options can be discussed.




What are your fees?


Please contact us directly about fees for various services. Payment is expected at the time of service. Currently, we use Ivy Pay, a HIPAA compliant payment service, to take payments if you are a private pay client.




What is our cancellation policy?


The practice maintains a 24hour cancellation policy. Occasionally, it might be necessary to cancel an appointment. Please provide your therapist with a 24-hour notice if you need to cancel or reschedule. If you do not provide a 24-hour notice of cancellation or you no-show to an appointment, you will be charged for the full session.




What is the age range of the clients we see?


We see clients age five and up.




How long is a therapy session?


The sessions range from 50 - 60 minutes.




How often will we meet?


In most cases, you will begin therapy with weekly sessions. This helps us get to know each other better and begin working on your concerns. Most people continue with weekly sessions until they feel their therapy is complete, but we may agree to meet every other week as we proceed if that is a better fit for your needs.

Some people access therapy for a long period of time and for others therapy is more short-term. It all depends upon your unique needs.




What is telehealth?


Telehealth is online video therapy. I use a secure, HIPAA compliant platform to conduct teletherapy. All you need is an internet connection (or you can use your cellular network), a private location, and a computer, webcam, phone (iPhone or Android) or tablet to engage in telehealth. All sessions will be conducted using video.




What should I do if I'm in crisis?


In case of a medical or clinical emergency, including a threat to your safety or the safety of others, please call 911 or go to your nearest emergency room.




Does my therapist need the custody documents or divorce decrees?


When conducting therapy with a minor, the caregiver must provide any documents to the therapist prior to therapy such as divorce decrees, custody documentation, proof of guardianship, etc.

Please note, we do not participate in custody disputes and can't make recommendations for custody.





Location: Killeen, Texas and surrounding area

Tel: 254-291-8796

Email: info@heartofcounseling.com

© 2021 Heart of Counseling LLC

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